I just wanted to let you know how happy I am with everything that Alber did for us. Alber made this one of the best home projects that we've ever experienced. Starting with my first contact with Alber to get the old A/C unit removed, every part of the service was exceptional. You, along with all of you guys, were a pleasure to work with. I appreciate your efforts and everything that you did to solve our problems. The installation crew was great. They did a terrific job and made the entire process go very smoothly. Everybody did exactly what they said they would do exactly when they said they would do it. All of the coordination by your office staff was top notch and as a result everything fell into place. Today, i went online to take care of the warranty registration requirement. I guess I shouldn't have been surprised when Amana told me that Alber had already done that for me too. Even Cisco, the duct cleaner, was a treat. He was a great guy and a real character to have at our house.
Obviously, we haven't had a lot of extreme weather. One night it did go down to 39 and the heater had a chance to run a bit. And one day the temperature went up to 93 and we had a chance to try the A/C. I can tell you that the improvement in the way the system functioned was immediately apparent. The combination of new equipment and the improvements to the house that you suggested look like they exactly what was needed. I'm pretty confident that the combined efforts of everyone involved is going to make our lives much more comfortable.
Please pass along our thanks to everyone from Alber Service who was involved with our project. It was exceptional service that exceeded our expectations. Also please feel free to use me as a reference for anyone considering using the services of your company. I recently recommended that someone that I work with contact you for help with his HVAC issues.
Bob and Kate S. of Cherry Hill, NJ
Friday, April 20th