Reviews

Job review from in Cherry Hill, NJ 08002 on 08/10/17

Overall Rating:

4  out of 5
Our Overall Service

We were told that we would get scheduled 'right away' to get our air sealing, duct work replaced, returns and registers installed and insulation. It took 6 weeks and multiple emails to Sales to get our repairs started. We were told that Tom Murphy had been calling but apparently he had the wrong number. Sean Henry had the correct number the entire time so we were frustrated about the lack of communication.

Call Representative

No real issues.

Sales Process

Sean Henry was very nice but we had various issues with scheduling. We would've appreciated a specific date or date range for our installation but all we were told was 'Someone will be in touch' and we never got a follow up call or email. My husband and I had to send multiple emails and call Sean various times over the course of 6 weeks until we were finally given a date and scheduled for our repairs.

Our Installation Crew

We were highly impressed with Jonathan Garcia's communication and level of professionalism. He always communicated with me in advance to let me know when he planned to arrive to start work on my house so as not to disrupt my children's schedule. He and his crew also had a great work ethic; working tirelessly in our attic during a heat wave to make sure the job was done correctly. There was some miscommunication from management to the crew re: the work that was supposed to be completed, but when we reached out to management to correct the issues, they were again responsive, and Jonathan made sure to listen to our concerns and then fix the remaining issues. I would definitely recommend Jonathan and his crew for anyone looking for profesional and quality service/repairs.

The Cleanup Process

Jonathan and his crew always made sure to leave our house spotless after completing work.

What made you choose our company:

Sean Henry seemed nice and down to earth, no pressure sales like other companies.

Company's Response:

Thank you so much for your business and taking the time to give us feedback. We appreciate the praise for John and Tommy (they are the best) but appreciate even more that you took the time to tell us where we can improve.

We've taken your feedback and changed our procedures to better communicate with clients about scheduling.

Bill Alber

our service area

We serve the following areas

Our Locations:

Alber Service Company
7300 N Crescent Blvd #15
Pennsauken, NJ 08110
1-856-254-0955