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This commercial client had a real emergency. His office was heated and cooled by a packaged rooftop unit that sat on his flat roof. The unit used natural gas for heat and electricity for cooling. The system was at the end of its life and had developed a large refrigerant leak that would have cost thousands of dollars to repair. Of course it was 95 degrees outside when this happened!
We lifted the old unit off the roof with a crane and dropped a new Rheem packaged rooftop in its place. The air conditioning was back on within 3-hours of arriving on the jobsite and business could continue uninterrupted.